About

Carol Norbeck Miller
Leader Know How

Offering Leader Know How through: Development Workshops, Know How Workbooks, Leadership Coaching and Team Building

Carol enjoys transforming leadership theory into practical tools that are easy to apply and make sense.  Carol’s tools focus on helping Leaders:
•    Manage the Performance of Others – including setting clear and aligned performance goals, coaching development, delivering honest and constructive feedback, and creating a work environment that enhances productivity, commitment and fun
•    Get Results through Effective Conversations – conversations to tackle tough issues, conversations that explore new ideas, and conversations that resolve conflicts between team members
•    Create a Work Life Strategy – including career fit, time management, and personal development strategies
•    Build Teams – where relationships among team members are strong, team goals are clear, and extraordinary results happen
You might say… her tools make common sense, common practice.

Carol has served as the Manager of Organization and Leadership Development at Xerox and Managing Director of DuPont University.  In her work with these organizations she was responsible for developing a corporate university, HR process measures and development data systems.  In addition, she developed programs in coaching, empowerment, work-life balance, diversity and leadership.  Carol holds a Masters Degree in Industrial/Organizational Psychology from the University of Maryland and has completed her coaching certification through The Newfield Network.

Each day Carol is thankful for the many blessings in her life, including work she enjoys, family she treasures, and many wonderful friends and colleagues.

Carol’s references:

Xerox Corporation
•    Designed an Ethics Training Workshop for delivery by line management
•    Designed, facilitate and program manage the Manager Development Program for first line managers
•    Designed and facilitate a TeleClass Series for individual contributors considering management
•    Designed and facilitate a Middle Management Leadership Program focused on Change and Step-Out Leadership

Siemens Corporation
•    Facilitator for Management 101 Training Class
•    Facilitator Coaching Skills Workshop for Management
•    Designed a Calibration Meetings Workshop for HR Professions
•    Facilitate various Teambuilding Sessions
•    Instructional Design Support
•    Program Management Support

DuPont Corporation
•    Designed and Facilitate workshops on Effective Communication and Creating a Great Place to Work
•    Instructional Design support for Marketing Competency

Villanova University
•    Coach for Executive MBA Program

George Mason University
•    Executive Coach for Faculty and Administrators
•    Facilitated various workshops and team building activities

GSI Commerce
•    Designed and Facilitate Manager Development Program

World Wide Retail Exchange
•    Designed and Facilitate Manager Development Program