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Carol has served as the Manager of Organization and Leadership Development at Xerox and Managing Director of DuPont University. In her work with these organizations she was responsible for developing a corporate university, HR process measures and development data systems. In addition, she developed programs in coaching, empowerment, work-life balance, diversity and leadership. Carol holds a Masters Degree in Industrial/Organizational Psychology from the University of Maryland and has completed her coaching certification program through The Newfield Network.

“Management is efficiency in climbing the ladder of success; leadership determines whether the ladder is leaning against the right wall.”

- Stephen R. Covey

“The growth and development of people is the highest calling of leadership.”

- Harvey S. Firestone

“The most pathetic person in the world is someone who has sight, but has no vision.”

- Helen Keller

"The human foot is a masterpiece of engineering and a work of art."

- Leonardo da Vinci

"So, as Leaders… try not to put your foot in your mouth!"

- Carol Norbeck Miller

Becoming A Coaching Leader: The Proven Strategy for Building Your Own Team of Champions by Daniel Harkavy