Know How Kit

Carol has served as the Manager of Organization and Leadership Development at Xerox and Managing Director of DuPont University. In her work with these organizations she was responsible for developing a corporate university, HR process measures and development data systems. In addition, she developed programs in coaching, empowerment, work-life balance, diversity and leadership. Carol holds a Masters Degree in Industrial/Organizational Psychology from the University of Maryland and has completed her coaching certification program through The Newfield Network.

“Management is efficiency in climbing the ladder of success; leadership determines whether the ladder is leaning against the right wall.”

- Stephen R. Covey

“The growth and development of people is the highest calling of leadership.”

- Harvey S. Firestone

“The most pathetic person in the world is someone who has sight, but has no vision.”

- Helen Keller

"The human foot is a masterpiece of engineering and a work of art."

- Leonardo da Vinci

"So, as Leaders… try not to put your foot in your mouth!"

- Carol Norbeck Miller

Becoming A Coaching Leader: The Proven Strategy for Building Your Own Team of Champions by Daniel Harkavy